You have our guarantee that no question will ever go unanswered.

Support Options:

Discussion Group: The best place to find answers to questions or to get answers is in the discussion group. You can search the archives for questions asked and answered or you can post your question to the group.

Technical Support: Please check the support area assigned for your software. Check the links at the left. Your question may be answered easily. If the problem is a software problem, please send us an email describing the problem. If it is a knitting question, please post a note to the group. In that way, we can all benefit from both the question and the answer.

Customer Service: Please send email to customer service for product information, wholesale inquiries, pre-sales information.

Problems?

Please check the index at the left if you are experiencing software problems with either program.

Click the appropriate product button to check for updates.

We are always responsive to either software bugs or computation errors. Please email us directly if you cannot find a solution to your problem. Remember your problem is really our problem!